POLICIES AND PROCEDURES
ACTIVE MEMBERSHIP BENEFITS
- Enrollment Benefits
- Priority enrollment for all Preschool, Gym Adventures, and Gym Stars classes
- 10% off sibling/multiple classes
- 2 make-ups class per enrolled session (Gym Stars)
- 1 make-up per month (Baby/ Little Stars and Gym Adventures)
- Private lesson availability for gymnasts actively enrolled in a class
- $10 off Birthday Parties hosted at Timberline
- 10% off Camp tuition at Timberline
ANNUAL MEMBERSHIP FEE
- All families are billed an annual membership fee. The fee is $48/child or $84/family. This fee does not include class tuition (recreational classes)
- Membership fee is billed annually in your “anniversary” month.
ENROLLMENT INFORMATION FOR RECREATIONAL CLASSES
- Class membership is considered ongoing. This means that you DO NOT have to re-enroll each session.
- Your athlete(s) will stay enrolled from session-to-session unless you submit a written drop notice prior to the end of the session
- Once enrolled, clients are financially responsible for the full-session tuition amount for each class.
- You will be billed in equal installments, auto-billed to a credit card on file the 1st of each month.
- Tuition rates vary depending on length and frequency of classes. View our Classes page for information, which includes our NEW billing protocol.
- Members are responsible for paying the full class tuition amount regardless of whether classes are attended. However, we understand that situations arise. If you wish to discontinue classes prior to the end of a session you have two options:
- The remainder of your session tuition will be billed, and the amount will remain on your gym account as a credit to use toward future transactions.
- Or, you can choose to pay a $50 drop fee per remaining installment(s) owed. This amount is not available as a credit on your account.
- Timberline does not offer refunds on services that are not used.
- To drop, you must provide written drop notice to the front desk, via our drop form. Please CLICK HERE to complete our drop form. Verbal drop requests are not recognized. *This procedure does not apply to our Teams (Reference Contract and other team commitment information)
Open registration for each session begins approximately 1 week prior to the start of each session. Athletes can enroll anytime, even after a session has already begun! If you join a session after it has started, tuition will be prorated.
- Winter: December -February
- Spring: March-May
- Summer: June-July
- Fall A: August-September
- Fall B: October-November
- View Gym Closure dates below
HOW TO REGISTER
Please note: A parent/grandparent/legal guardian must set up the account through the Parent Portal as you will be immediately prompted to agree to our Policies & Procedures. These policies cover the financial obligations, waiver, etc. associated with participation in our programs.
After visiting our Classes page, click on the registration button under the program you wish to enroll in. Our Customer Portal will show all our active and available classes, and you can select the class that works best for your schedule! Select your class, your enrollment status (Active, Makeup, Waitlist), and the date you wish to begin the class. You can also call or email our Hospitality team to register or with questions!
- Active– Your student is actively enrolled in this class, and tuition will be billed.
- Trial Class available- If you enroll, this will count as your first class for billing purposes.
- Makeup– If your athlete misses one of their regular classes, you can schedule a makeup class! Makeups are not guaranteed, as they are based on class availability. Please limit makeup classes to 2 per session, and please complete your makeup class prior to the end of that session. We do not offer makeups for pre-team or team level athletes.
- Waitlist– If a class is full, or you wish to enroll in a future session, you may request to be on the waitlist. Timberline Staff will contact you as soon as space becomes available!
WHAT ELSE DO I NEED TO KNOW?
Timberline does not offer refunds for services that are not used. Members are responsible for paying class tuition each regardless of whether classes are attended. Safety in the Gym
Siblings of enrolled students must remain with their parents at all times. Parking, Drop Off & Pick Up
We understand that you may have several after-school activities for more than one child and that Timberline is just one stop on your list. But, please keep parking-lot safety in mind when dropping off and picking up your student.
A few reminders:
– Please be mindful of the crosswalk and parking lot as more kids are entering and exiting the gym in different locations.
– If a family member or someone that you or your child has come in close contact is diagnosed with COVID, please notify us as soon as possible!
- Holidays Timberline is CLOSED
- Memorial Day
- Labor Day
- Thanksgiving Day and the day after Thanksgiving
- Winter Break – Closed for two weeks in December/January
- Holidays Timberline is OPEN
- Martin Luther King Day
- President’s Day
- Spring Break
- Veterans Day
- Most other school-days-off
- Inclement Weather: We will indicate the closure on our website as well as on our social media sites (Facebook), and we will also email families whose classes are affected. Please check these places first before calling the front desk. Make-ups for these closures can be scheduled at your convenience through the front desk. No tuition credits will be given for closures due to weather. We DO NOT post closure updates on our voicemail message.
Our competitive team programs run on a monthly billing schedule. However, team families should refer to their Team Handbooks for payment policies specific to their program. Policies in the Team Handbook supersede all policies noted here for team athletes and families.
We do not offer refunds on tuition that has already been billed. However, if you decide to drop a class prior to the end of a session, any unused tuition will be placed as a credit on your account that can be applied towards future tuition or any other programs/services offered at Timberline. If you are on autopay billing, the remainder of the session tuition will be billed and available to use as a credit. Please remember that you must submit written drop notice to the front desk!
Our coaches’ first responsibility is to the athletes enrolled in our program. To ensure they have the time to fulfill that responsibility, we only offer private lessons to current clients. The only exception is for individuals trying out for a high school cheer squad. To schedule a private lesson for this purpose, you will need to pay the $48 registration fee and a gym use fee for each private lesson to the gym. In addition, the coach charges their own fee for the private lesson, which ranges from $48-80 per hour.
Be sure to check out our separate gym designed for the exclusive use of children 5 years and under.